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  • Expect little help at the Delhi Secretariat if you plan to go there with a grievance. The special grievance redressal cell set up by former chief minister Arvind Kejriwal has been shut following his resignation last week.

    Now nearly 7,000 complaints may just go unattended as the team running the cell shut shop on Monday.

    The cell was established on January 13. It was in addition to the existing public grievance commission for time-bound resolution of issues brought up by citizens.

    A team of volunteers appointed by Kejriwal kept track of the complaints and coordinated with the officials concerned. But the people who showed up on Monday were advised to lodge their complaints with the government department that handles public grievances.

    “We had received nearly 10,000 complaints till February 14 through letters, online and in person. We were able to resolve about 3,500 of them but now the cell is being terminated unless Lieutenant-Governor Najeeb Jung decides otherwise,” said Jitendra, who was appointed by Kejriwal to manage the cell at Delhi Secretariat.

    While Jitendra plans to go back and work in the public dealing section of the Aam Aadmi Party, he says the rest of the complaints may be redressed if the HoDs decide to do it anyway.

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